Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you can easily register the cancellation via our automated returns portal. There you can submit your request quickly and easily:

Returns portal:
https://returns-portal.xentral.com/create-return?id=s7CXTIK9gUO7Ue1OqryR&projectId=4

Alternatively, you can also send us a clear statement by post or email, e.g. a letter or an email informing us of your decision to cancel this contract.

Address:
Joscha Arndt Mijosurf
Marienberg 7
41844 Wegberg
Email: info@kbc-shop.com

You can use the attached sample cancellation form for this purpose, although it is not mandatory.

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Consequences of Cancellation

If you cancel this contract, we will refund all payments we have received from you, less the return shipping costs in accordance with our return conditions.
This means:

• If you use our return label via the returns portal, a flat rate of €5.00 will be deducted from your refund.

• If you return the goods at your own expense, this flat rate will not apply.

The refund will be made without delay and no later than fourteen days from the day we receive notification of your cancellation.
We will use the same payment method for the refund that you used for the original transaction, unless expressly agreed otherwise.
No fees will be charged to you for this refund under any circumstances.

We may refuse the refund until we have received the goods back or you have provided proof that you have returned the goods – whichever occurs earlier.

You must return or hand over the goods to us without delay and no later than fourteen days from the day you inform us of the cancellation.
The deadline is met if you send the goods before the deadline expires.

Please send returns to:
Joscha Arndt, MIJOSURF
Marienberg 7
41844 Wegberg

You bear the return shipping costs unless you use a return label via our returns portal.

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Sample Cancellation Form

(If you want to cancel the contract, please fill out this form and send it back.)

To
Joscha Arndt, MIJOSURF
Marienberg 7
41844 Wegberg
Email: info@mijosurf.com

I/We hereby cancel the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

Ordered on () / received on ():
Name of the consumer:
Address of the consumer:
Signature of the consumer (only for notification on paper):
Date:

(*) Delete as appropriate.