Exchange and complaint

At MIJOSURF, your satisfaction is our top priority. If a product does not meet your expectations or has a problem, we are of course there for you.

This is how the exchange and complaint works:

1. Contact us : Please contact us by email at info@mijosurf.com and describe the problem in as much detail as possible. The following are helpful:

   • Your order number
   • A brief description of the problem
   • Photos or videos documenting the problem

2. Processing your request : As soon as we receive your message, we will take care of your request and look for a solution as quickly as possible. Depending on the situation, we can offer you the following options:

   • Refund of the purchase price
   • Exchange of the product

Return of goods:

If you wish to exercise your right of withdrawal, please note the following information:

1. Cancellation period : You have the right to cancel the purchase contract within 14 days without giving any reason. The period begins on the day on which you received the goods.

2. Return costs :

   • You will bear the direct cost of returning the goods.
   • Make sure you inform us in advance of your withdrawal by email to info@mijosurf.com

1. Refund : After receiving the returned goods, we will refund the purchase price plus standard shipping costs within 14 days. Please note that we may refuse to refund until we have received the goods back or you have provided proof that you have returned the goods.

Our goal is to process your exchange or complaint quickly and easily so that you can continue to enjoy shopping at MIJOSURF.

If you have any further questions, please do not hesitate to contact us.