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General Terms and Conditions

for the MIJOSURF Online Shop http://www.mijosurf.com and https://www.instagram.com/mijosurf/

§1 Scope
(1) These General Terms and Conditions (GTC) apply to all contracts for goods and services between the operator of the MIJOSURF Online Shop, namely Joscha Arndt, Marienberg 7, D-41844 Wegberg (hereinafter referred to as "Mijosurf"), and you as a customer.
(2) Contracts with Mijosurf can currently only be concluded in German.
(3) The GTC applicable at the time of concluding the contract shall apply.

§2 Conclusion of Contract and Contracting Party
(1) The offers in the Mijosurf online shop constitute a non-binding invitation for you to order goods. By placing your order, you make a binding offer to conclude a purchase contract. The contract is concluded as soon as Mijosurf accepts your order by means of an order confirmation via e-mail.
(2) The contracting party is:
Mijosurf / Joscha Arndt
Marienberg 7
41844 Wegberg

§3 Right of Withdrawal
(You can print this cancellation policy and add it to your order documents. It will also be included in paper form with your delivery.)

(1) You have the right to withdraw from this contract without giving reasons within 14 days.
(2) The withdrawal period is 14 days from the day on which you received the goods.
(3) The withdrawal can be submitted via our automated returns portal. This allows for quick and smooth processing.

Returns portal:

https://returns-portal.xentral.com/create-return?id=s7CXTIK9gUO7Ue1OqryR&projectId=4

Alternatively, you can submit your withdrawal in writing or by email to:
Mijosurf / Joscha Arndt
Marienberg 7
41844 Wegberg
Email: info@mijosurf.com

(4) To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal
(5) In the event of an effective withdrawal, we will refund all payments we have received from you (minus any return shipping costs according to §13 of these GTC) within 14 days at the latest from the day on which we received notification of your withdrawal.
(6) For the refund, we will use the same payment method that you used for the original transaction.

§4 Prices and Shipping Costs
(1) All prices in the Mijosurf Online Shop include the statutory value-added tax of currently 19%.
(2) Shipping within Germany is free of charge.
(3) Shipping costs within Europe (excluding Germany):
Standard International: EUR 15.00
Delivery time: 2 to 8 working days
(4) Premium shipping via FedEx, TNT, or UPS is possible upon request and for an additional charge.

§5 Payment Terms
(1) You can make payments using the following payment methods: PayPal, credit card, Klarna or instant transfer (direct bank transfer).
(2) Mijosurf reserves the right to individually determine the available payment methods.

§6 Delivery Conditions
(1) Delivery will be made to the delivery address you provided.
(2) Stocked goods will be shipped within 2 business days.
(3) Delivery times: within Germany 1–2 business days, within the EU up to 8 business days.
(4) You will be informed immediately of any delays.

§7 Warranty
The statutory warranty rights apply. For fashion items that may show signs of wear due to their nature, the usual industry regulations (repair, replacement delivery or reduction) apply.

§8 Retention of Title, Set-off, Right of Retention
(1) The goods remain the property of Mijosurf until full payment has been received.
(2) Set-off or retention is only permissible for recognized or legally established claims.

§9 Data Protection
Protecting your personal data is important to us. Details on data processing can be found in our privacy policy on the website.

§10 Product Descriptions and Images
Our product images and descriptions are created with the utmost care. Minor deviations in color, shape or structure do not constitute a defect.

§11 Sizes and Fits
Please refer to the size charts and fit information provided on the product pages to avoid unnecessary returns.

§12 Packaging and Shipping
We carefully package our goods to prevent damage during transport. Special requirements are taken into account.

To fulfill our responsibility for the environment and recycling, we are registered in the LUCID packaging register in accordance with the German Packaging Act (VerpackG). Our sales and shipping packaging is licensed through the dual system Der Grüne Punkt and is properly recycled.

§13 Returns and Refunds
(1) Returns are generally processed via our automated returns portal to ensure quick and smooth processing.

Returns portal:

https://returns-portal.xentral.com/create-return?id=s7CXTIK9gUO7Ue1OqryR&projectId=4

(2) If you use our return label, we will deduct a flat fee of EUR 5.00 from the refund.
(3) Alternatively, you can return the goods at your own expense. In this case, the flat fee will not apply.
(4) Return shipping costs are not refunded, as we aim to make our selling prices particularly attractive for you.
(5) The refund will be processed within 14 days after receipt and inspection of the return.

§14 Customer Service and Contact
Our customer service is available for your questions, complaints and claims on weekdays from 9:00 AM to 6:00 PM by email at info@mijosurf.com .

 §15 Origin of Products
(1) Hats and caps: Manufactured in China.
(2) T-shirts and hoodies: Manufactured in China and printed in Germany.
(3) Posters: Produced in a local printing shop in Germany.
(4) Picture frames: Manufactured in Italy.

Sustainability & Packaging

To fulfill our responsibility for the environment and recycling, we are registered in the LUCID packaging register in accordance with the German Packaging Act (VerpackG). Our sales and shipping packaging is licensed through the dual system Der Grüne Punkt and is properly recycled.